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Privacy Policy

Last Updated: May 15, 2025

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1. Introduction
Implant & Surgery House ("we", "us", "our") operates https://www.implantandsurgeryhouse.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you visit our Site or receive our healthcare services.

2. Personal Data We Collect

  • Contact Information: Name, address, phone number, email, date of birth.

  • Health & Treatment Info: Medical and dental histories, treatment plans, imaging results (e.g., x-rays), insurance details.

  • Usage Data: Website browsing behaviour, IP addresses, cookies, form submissions.

3. How We Collect Data

  • Through online forms (appointment requests, contact forms).

  • During healthcare visits, consultations, and clinical interactions.

  • Automatically via cookies and analytics tools.

  • From third‑party sources (insurance providers, referring doctors).

  • No mobile information will be sold or shared  with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Use Your Information

  • Treatment: Provide and coordinate care, refer to specialists, manage prescriptions

  • Payment: Bill you or your insurance; manage claims, eligibility, collections 

  • Healthcare Operations: Internal quality assessments, staff training, accreditation 

  • Communications: Send appointment reminders, business communications, policy updates.

  • Marketing: With prior consent only (newsletters, promotions); opt-in/opt-out available.

  • Legal & Safety: Fulfill legal duties, prevent harm, assist with public health or abuse reporting

5. Disclosure of Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Cookies & Tracking Technologies
We use cookies and similar tools for:

  • Site functionality and performance (e.g., appointment form).

  • Analytics to improve user experience.
    You can disable cookies via your browser, but some features may not function correctly.

7. Data Security
We use administrative, technical, and physical safeguards:

  • Staff training on privacy and HIPAA compliance

  • Access controls, strong passwords, data encryption.

  • Regular software updates and access logging.

  • Incident response for suspected breaches.

8. Data Retention
We retain your info only for as long as necessary for:

  • Treatment, billing, and legal obligations.

  • Meeting state medical records retention laws.

  • Anonymizing or securely deleting data when no longer needed.

9. Your Rights
Under HIPAA and related laws, you have the right to:

  • Access and receive a copy or summary of your records (typically within 30 days)

  • Request amendments to incorrect or incomplete information.

  • Request restrictions on disclosures (not required to agree except in limited cases).

  • Request confidential communications, e.g., alternative phone/email.

  • Receive an accounting of non-routine disclosures.

  • Revoke consent for marketing communications at any time.

To exercise any rights, submit your request in writing via email or mail (see Section 12).

10. Children’s Privacy
We do not knowingly collect information from children under 13. If discovered, such data will be deleted immediately.

11.By opting into our SMS/text messaging program, you agree to receive text messages from Implant & Surgery House, including but not limited to:

  • Appointment reminders

  • Scheduling updates

  • Pre- and post-operative care instructions

  • Promotions or limited-time offers (with your express written consent)

A. Mobile Opt-In
You may opt in via:​

  • In-person at our office (written consent on intake form)

  • Text message confirmation after verbal or written consent

B. Message Frequency
Message frequency varies by patient needs but is typically:

  • 1–2 messages per appointment

  • 1–4 messages per month for general communications

C. STOP Instructions
You may opt out of receiving text messages at any time by replying:

  • STOP – You will receive a final confirmation message and then no further texts.

D. HELP Instructions
If you need assistance with the program, reply with:

  • HELP – You will receive a message with contact information for support.
    You can also contact our office directly at 410-520-1440 or email admin@implantandsurgeryhouse.com.

E. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Charges are your responsibility.

F. Data Privacy & Protection
Your information is treated in accordance with our general Privacy Policy and all applicable HIPAA requirements. We do not sell or rent your mobile number or any personal health information.

12. Policy Updates
We may revise this Privacy Policy at any time. The "Last Updated" date will be revised, and the new version will be posted on the Site. For significant changes, we will notify you directly if possible.

13. Contact Us
If you have questions or wish to exercise your rights, contact us:

Implant & Surgery House 120 Sister Pierre Drive Suite 103, Towson, MD, 21204 Phone: (410) 520-1440 Email: admin@implantandsurgeryhouse.com

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